FAQ
What is it made out of?
- Each piece is folded by hand from traditional Japanese washi paper, which is a soft paper (made from natural fibers) that is silkscreened with repetitive, traditional designs.
- All the paper is sourced from Japan.
Is it safe for sensitive skin?
Yes, all earring hooks, studs, and chains are hypoallergenic 14k gold-fill. Gold fill is a higher quality metal than gold-plated that has a thicker layer of gold and is nickel-free and tarnish resistant.
Returns/Exchanges
For any inquiries about returns and exchanges, please email hello@mimisorigamis.com. Customers are eligible for an exchange or store credit.
Returns must be initiated within 14 days of and returned within 30 days of delivery date.
Since we are a small business, we cannot cover return shipping. Customers will be responsible for shipping costs and returns must have a tracking number to receive store credit.
*Custom orders are not eligible for exchanges or returns.
DAMAGED OR INCORRECT ITEMS
If your order is damaged or incorrect, please contact me so I can make it right and send you a replacement.
Shipping
Do you offer free shipping?
Yes, we offer FREE shipping on orders of $50 or more within the United States.
When will I receive my order?
- Due to its handmade nature, please allow 5-7 business days for processing. You will receive a shipping confirmation email when your order is shipped. Items will be shipped via USPS, so please allow 3-5 business days to receive your order.
*Please be sure to provide a secure shipping location, as we are not responsible for lost or stolen packages
How are orders shipped?
- Orders will be shipped via USPS (Priority mail or Ground Advantage). Shipping rates are calculated at checkout.
- Tracking and order details will be emailed when orders are shipped.
- *We are not responsible for lost or stolen packages.